Super Retail Group
Remediation Program

Dear current and former team members

Super Retail Group will be making back payments to team members after completing a comprehensive review of employment arrangements across our business.

This review was initiated in late 2018 following the discovery of a breach of the General Retail Industry Award (GRIA) relating to the underpayment of overtime and allowances for team members involved in store Set Up projects. The review identified a related issue for retail managers (eg. store managers, assistant store managers and customer service managers) and team members who were covered by our enterprise agreement.

These are serious matters that we deeply regret. We are very disappointed that we have let team members down, and we unreservedly apologise to each person affected.

We have engaged an independent, external accountant (Deloitte) to identify individual underpayments and will back pay these amounts plus 5.5 per cent interest per year. Back payments to set up team members and retail managers have commenced.

We are in ongoing discussions with the Fair Work Ombudsman about these matters since first self-reporting the non-compliance in late 2018.

If you believe you are potentially impacted, you can contact us on:


Former and current retail management team members or team members covered by the enterprise agreement:

Ph: 1800 413 804 (in Aus)
Ph: 0800 567 044 (in NZ)

Former and current Set Up team members:

Ph: 1800 958 308 (in Aus)
Ph: 0800 774 902 (in NZ)