Super Retail Group
Remediation Program

Dear current and former team members

Super Retail Group will be making back payments to team members after completing a comprehensive review of employment arrangements across our business.

This review was initiated in late 2018 following the discovery of a breach of the General Retail Industry Award (GRIA) relating to the underpayment of overtime and allowances for team members involved in store Set Up projects. The review identified a related issue for retail managers (e.g. store managers, assistant store managers and customer service managers) and team members who were covered by our enterprise agreement (EA).

These are serious matters that we deeply regret. We are very disappointed that we have let team members down, and we unreservedly apologise to each person affected.

We have engaged an independent, external accountant (Deloitte) to identify individual underpayments and will back pay these amounts plus 5.5 per cent interest per year. Back payments to set up team members and retail managers have commenced.

We have been in ongoing discussions with the Fair Work Ombudsman about these matters since first self-reporting the non-compliance in late 2018.

If you believe you are potentially impacted, you can contact us via one of the options at the bottom of this page:

 

Frequently Asked Questions

1. I have just received an unexpected back-payment from SRG.

What is it for?

You have received a payment as a result of our historical compliance reviews for:

  • Salaried store management positions held from October 2012 to June 2019; and/or
  • Store Set Up team roles from July 2010 to June 2018.

Why am I receiving it?

Whilst we have made extensive efforts to contact affected team members to confirm their details and employment history, this has not always been possible.

Where we have been unable to contact affected team members, we have deposited back-payments into the bank account most recently used by SRG’s payroll to make payments to them during their period of employment.

What do I need to do?

If you have received a back-payment, you can obtain an Outcome Letter which provides further information about the remediation program and the calculation of your back-payment. If you have not already received this letter and would like to receive a copy, please contact Deloitte via the options at the bottom of this page.

 

2. I have been notified that I have received a back-payment from SRG, however it has not appeared in my bank account. What should I do?

Please contact Deloitte via the options at the bottom of this page. To protect your personal information, please do not provide alternative banking details by email.

3. I have a question about my outcome, or I don’t think it is correct. Who do I contact?

Please contact Deloitte via the options at the bottom of this page in the first instance. They will address your queries in the first instance and provide further information about the outcome review process.

 

Deloitte Contact Details

Ph: 1800 980 768 (in Aus) – please leave a message requesting a return phone call
E: srgqueries@deloitte.com.au

 

SRG Contact Details

Former and current retail management team members or team members covered by the enterprise agreement:

Ph: 1800 413 804 (in Aus)
Ph: 0800 567 044 (in NZ)
E: teammembersupport@superretailgroup.com

Former and current Set Up team members:

Ph: 1800 958 308 (in Aus)
Ph: 0800 774 902 (in NZ)
E: setup@superretailgroup.com